Increasing efficiency of government services

Our approach

Institutions are vital to any country’s long-term economic development, and they have a positive, direct impact on growth. Strengthening of institutions, bringing their transparency and accountability in line with improved internal governance are important strategic directions that need to be followed. Use of ICT aims at strengthening the performance of the public sector in providing high quality public services to its citizens and businesses, and also brings more inclusiveness to societies.

Overall, e-government brings an instrumental value in boosting the quality, efficiency, and effectiveness of the public sector, in fostering co-ordination and cooperation across levels of government, and thus increases citizens’ trust. Improvement of governmental processes starts with improving the internal workings of the public sector by cutting processes costs, managing process performance, making strategic connections in government, and creating empowerment. It is also important to focus on the relationship between government and citizens: either as voters/stakeholders or as customers who consume public services.

NRD Companies support governments in delivering public sector reforms, strengthening institutions, building e-government and enabling e-services for citizens. Building on legal, organizational, governance, systems and services analysis, NRD Companies bring an evidence-based approach from around the world and back it with ICT solutions for the efficient and effective government functioning and services. NRD Companies also develop solutions in addressing internal government transactions, public administration/ regulation, and public service delivery management function in the public sector.