Challenge

RGD launched Mauritius eRegistry Project (MeRP) in order to make registration of documents easier and faster, improve collection of taxes related to registration activities.

The overall objective of the project was optimization and computerization of the registers operated in the Registrar General's Department under the Ministry of Finance and Economic development in Mauritius and creation of Public State Integrated Enterprise Recourse Planning and Registration/Transaction Processing System (eRegistry).

The register follows the deeds regime, requiring any deed or document that can be used against third parties, to be registered. There are more than 30 registers and more than 200 types of documents in total, including transfer of immovable and movable property, power of attorney, charges, executive documents and others. The total number of daily registrations exceeds 1000. System is used by more than 150 RGD officers and more than 1000 external users. The revenue collected during registration significantly contributes to the overall state budget, therefore, successful register operation is important legally and economically.

Solution

Transforming Registrar-General's Department from a traditional paper based Service to an e-Service organization.

The project facilitated optimization of the registration and information delivery effort and costs.

  • During the registration processes, documents are scanned and metadata captured to support electronic records and registration transactions management.
  • The captured metadata enables search, tax calculation, reporting features.
  • The use of internal and external information crosscheck automates and streamlines verification processes, therefore overall data quality increases. Third parties can make searches in the register for a fee.

The eRegistry System is a Component of the Mauritius eRegistry Project (MeRP). The project was implemented in two stages:

  • Modernization and optimization of the RGD through the deployment of hardware and adoption of the e-Registry software;
  • Making the services available online and accessible to the stakeholders of the RGD via web-based single point Self-Service user interface.

The project facilitated optimization of the registration and information delivery effort and costs.

Services provided

  • Review of legal framework and procedures, recommendations for improvement;
  • Establishment of modern technical infrastructure;
  • Development of information system;
  • Execution of data migration from legacy information systems;
  • Training of system users;
  • 5 years of maintenance and support.

Impact

  • Improved service delivery to businesses and citizens;
  • Improved business environment;
  • Contribution to good governance and transparency;
  • Socio-economic impact.

In November 2015, the Mauritius Registrar-General’s Department (RGD) won the, organized by the Ministry of Civil Service and Administrative Reforms in Mauritius. RGD attributes their win to the Mauritius Electronic Registry project.

  • 20%

    Increase in annual revenue collected from property (2013-2014)

  • 7

    WB Doing Business indicator Registering property improved by 7 positions in 1 year

  • 24/7

    Ability to conduct transactions with RGD using online services

  • 0

    Visits to MERP required for registration of land transactions

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