What are You looking for?
Utility Customer Self-Service
Unified customer experience platform for utilities, combining self-service, communication, and secure access in regulated environments.
Utility Customer Self-Service
Unified customer experience platform for utilities, combining self-service, communication, and secure access in regulated environments.
How We Work
Predictable Delivery for Regulated Environments
We deliver UCXP© through a structured, product-driven approach designed for regulated utility environments.
- Align with regulatory, operational, and customer engagement requirements
- Configure the platform to client-specific needs without custom development
- Integrate seamlessly with existing CRM and Core (Billing) systems
- Enable fast, predictable implementation and deployment
- Support continuous platform evolution and long-term partnership
What It Addresses
Digital Customer Engagement Challenges in Utilities
Utility providers face growing pressure to digitalize customer interaction while maintaining trust, security, and regulatory compliance.
- Fragmented customer service channels
- High manual workload and service center pressure
- Limited real-time communication during outages and incidents
- Customer and billing data locked in siloed systems
- Increasing cybersecurity and compliance requirements
What We Deliver
Unified Digital Customer Experience for Utilities
Our solutions provide a single digital interaction layer between utilities and their customers.
- Secure digital self-service for private and business customers
- Real-time customer communication and notifications
- Centralized customer access and identity management
- Seamless integration with CRM and Core (Billing) systems
Featured Solution
UCXP© is our flagship platform for utility customer experience
UCXP© – Unified Customer Experience Platform
E-Portals
Unified digital customer experience platform for utility providers, enabling secure self-service, real-time communication, and automated customer interaction in regulated environments.
Learn moreLEARN ABOUT OUR CUSTOMERS SUCCESS
Case Studies
Backup Data Centers Modernisation at a Reserve Bank
About the client Ministry of Finance & Economic Development Challenge Ensuring business continuity and data…
Luminor Implements E-Banking Solution
Estonia-based bank (DNB Pank till 2017-10-01) transformed customer service and developed its internet banking offering…
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Backup Data Centers Modernisation at a Reserve Bank
About the client Ministry of Finance & Economic Development Challenge Ensuring business continuity and data…
Luminor Implements E-Banking Solution
Estonia-based bank (DNB Pank till 2017-10-01) transformed customer service and developed its internet banking offering…
Modernisation of the National Bank of Rwanda
About the client East African Community Secretariat Challenge Contribute to the modernization, harmonization and regional…
