Design and development of an Online Business Registration System

About the client

Tanzanian Business Registrations and Licensing Agency

Challenge

Tanzanian Business Registrations and Licensing Agency (BRELA) is committed to continuous improvement of business environment in Tanzania. BRELA had already taken multiple measures to simplify business registration, to make it more efficient and appealing for both domestic and foreign investors. Development of an Online Registration System was necessary to help the Agency to streamline the procedures and modernise its services, make them quick and easily accessible which was expected to increase willingness of businesses to register and operate legally. Furthermore, it was expected that this would eventually contribute to job creation and inclusive economic growth.

Solution

The proposed Online Registration System (ORS) solution automated registration processes for BRELA, increased efficiency of the government services and improved the customer experience. The new system enabled the users to apply for the Business Name Registration, Company Registration, Industrial License Registration, Trade and Service Marks Registration and Patents Registration online. ORS also contains elements specifically developed for collaboration and provision of electronic services between institutions.

Services provided

The project focused on both immediate and long term needs of BRELA. NRD Companies designed and developed a flexible Online Registration System and all required back-office systems, integrated them with existing legacy applications of BRELA and other key stakeholders, implemented cyber resilience - data backup and recovery - mechanisms and trained BRELA staff to operate the system. They also consulted BRELA, focusing on longer term goals, providing analysis of current legal environment and technical maturity of Tanzanian infrastructure, identifying gaps and defining the way forward for further BRELA modernization.

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