About the client

UNDP / ADISA (Agency for Public Administrative Service Delivery)


The Project supported Albanian Government reform aiming at transformation and improvement of public services:

  • Reduction of time and administrative burden for citizens and businesses;
  • Improved service access and delivery quality;
  • Increased number of satisfied citizens from government services;
  • Reduced corruption, increased efficiency, transparency and accountability in service delivery.


The overall objective of this project was to provide an actionable framework to operationalize mobile delivery channel for remote areas in select counties and with reference to central government administrative services for citizens in the field of property, social and health insurance, as well as civil registry.

Services provided

During the project, NRD Companies have:

  1. Developed a unique methodology and presented a map of remote areas in seven counties;
  2. Conducted extensive consultations and review of the current situation on service delivery at the level of municipality/county;
  3. Prepared a needs’ assessment at the service level and situational analysis for each identified remote area;
  4. Developed a concept of IT solution that would enable service delivery in remote areas and prepared a comprehensive standard operational framework for mobile delivery, addressing all aspects of implementation.

Case studies

    Business Registration in Rwanda: How Digitization Improved Business Environment and Spurred Economic Growth

    Rwanda Development Board (RDB)


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    Unique ID for Grenada, Dominica, Saint Lucia and St. Vincent and the Grenadines

    OECS - Organization of Eastern Caribbean States

    Member States Grenada, The Commonwealth of Dominica, Saint Lucia and Saint Vincent and the Grenadines

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    ICT Access and E-Services for Hinterland, Poor and Remote Communities Project in Guyana

    The Office of the Prime Minister of Guyana.

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    An Award-Winning Personal Income TAX Return Wizard

    State Tax Inspectorate Under the Ministry of Finance of the Republic of Lithuania.

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    From a traditional Registrar to an e-Service organization (Mauritius)

    Registrar-General’s Department (RGD), Republic of Mauritius.

    Mauritius Registrar-General's Department

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    Development of a Virtual Fiscal Device Management System in Zanzibar (ongoing)

    Zanzibar Revenue Board


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    Design and Implementation of a Business Registration System

    Uganda Investment Authority


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    Design of the Integrated Information System for Real Property Registration and Cadastre

    State Committee of the Republic of Uzbekistan on Land Resources, Geodesy, Cartography and State Cadastre of Uzbekistan


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    Modernization of the provision of financial services (ongoing)

    Kyrgyzstan post


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    Operationalization of mobile delivery channel to increase service access in remote areas in Albania

    UNDP / ADISA (Agency for Public Administrative Service Delivery)


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