Introducing the Practical Guidelines for starting the digitalisation of public services. It will serve as valuable and practical insights for governments and institutions that are currently planning the development or upgrading of their digital public services.

Have you heard of such terms as “user centricity”, “interactivity”, “proactivity”, “transparency”, and “simplification”, but never knew how to put these terms into practice for public digital services? Don't worry, we got your back! 

This e-book will be specifically useful for those who are looking for guidance on where to start and how to proceed with public digital services, as well as the establishments that have started provisioning digital services and are now looking for ways to improve their provision.

We know that your institution's reputation heavily relies on public opinion. And as researchers show, citizens tend to judge a particular institution based on their experience through public services. The expectations and demands are high. So pressure on the government officials as well.

It’s no easy feat, and the facts are brutal: according to the World Bank’s Digital Dividends report, only 20% of all digital government projects are successful. Others fail...So designing the roadmap for the provision of better digital services may be quite a challenge, but for those who are brave to tackle it, we advise following a proven framework.

Get our free e-book and learn how to:

  • access the existing digitization level of the particular digital service
  • how not to get lost in the sea of different methodologies
  • what are common pitfalls in the digital services provisioning process and how to avoid them

We have also developed a free of charge, intuitive, fast and friendly to use Service Digital Maturity Assessment tool.  The new assessment tool, which takes under 5 minutes to complete, enables government departments or any other stakeholder to assess their public services and identify their digital maturity level in a quick and easy manner. Combined with the Practical Guidelines For Starting The Digitalisation Of Public Services it helps to define a vision for the future. development or transformation. 

Service Digital Maturity Assessment tool is based on the European Union methodological approach, where a 5-level “Online Sophistication” measurement model is used to assess digital service levels. This model enables institutions to implement a “diagnosis” of their service’s current status, and to define a vision for the future. However, the EU model was developed in 2001 and last reviewed (when “Level 5” was introduced) in 2010. NRD Companies updated the concepts and definitions of each of the levels, to include the progressive characteristics of digital services, and has provided simple examples to make the tool easy to understand and to apply in practice. 

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