NRD Companies, a global leader in digital transformation for regulated industries, proudly announces the launch of UCXP© – the Unified Customer Experience Platform designed to revolutionize customer engagement for utility providers worldwide. UCXP© empowers utilities to deliver a seamless, secure, and modern digital experience for their customers while streamlining internal operations and meeting rising regulatory demands.
As utility companies face growing digital expectations from their customers and regulators alike, UCXP© offers a centralized digital engagement and self-service platform that consolidates customer interaction, communication, and identity management into one secure interface. By unifying billing, service requests, consumption visibility, real-time notifications, and more under a single digital portal, UCXP© enhances service quality, reduces manual support workloads, and ensures regulatory compliance – including GDPR and eIDAS-ready, banking-grade security standards.
“Utilities today are under pressure to modernize customer relationships and deliver intuitive, secure digital services,” said Mindaugas Glodas, CEO of NRD Companies. “With UCXP©, we are addressing the core demands of the utilities sector – user-friendly interfaces, robust security, and powerful data-driven dashboards – all in a platform built for regulated environments.”
Showcasing Innovation at E-world Energy & Water 2026
NRD Companies recently participated in E-world Energy & Water 2026 in Essen, Germany – Europe’s premier energy industry hub that convened over 1,100 exhibitors and thousands of professionals shaping the future of utilities, energy transition, and digital innovation. At the event, NRD Companies engaged with utility leaders from across Europe, including Germany, France, Spain, Italy, the Netherlands, Scandinavia, and Central & Eastern Europe, exploring how digitalization, data-driven operations, and smart transformation can accelerate clean energy goals.
Conference discussions highlighted key market trends – including demand for intuitive user interfaces, enhanced cybersecurity, and insightful dashboards that provide real-time visibility into customer and operational data. Attendees repeatedly cited these capabilities as essential to future-ready utility services. UCXP© directly addresses these needs by offering a secure, unified portal with configurable dashboards that help utilities monitor, communicate, and respond to customer needs with clarity and speed.
UCXP©’s flexible architecture supports rapid configuration of new services and personalized experiences by customer segment, enabling utilities to innovate without complex development efforts. Its secure, zero-trust foundation ensures utilities can meet stringent compliance requirements while giving customers a reliable and transparent digital experience.
