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UCXP© – Unified Customer Experience Platform

For the last-mile utility providers and administrators

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Industry Challenges Addressed by UCXP©

Utility providers today face increasing pressure to:

  • Deliver modern digital customer experiences
  • Reduce manual workload and service center volume
  • Provide real-time communication during outages and critical events
  • Eliminate fragmented customer, billing, and consumption data
  • Meet rising cybersecurity, GDPR, and NIS2 compliance requirements

UCXP© addresses these challenges by replacing disconnected service channels with a unified, secure, and auditable customer engagement platform.

What Is UCXP©?

UCXP© acts as a single customer engagement and access management layer between utility customers and core utility systems, unifying:

  • Digital self-service across customer journeys
  • Customer communication and real-time notifications
  • Identity, access, and delegation management
  • Integrated data flows from CRM and Core (Billing) systems

Looking to modernize utility customer experience?

Learn how UCXP© supports secure digital self-service and customer engagement for utilities.

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Utility providers can use UCXP© to modernize customer engagement, reduce operational workload, and deliver secure digital self-service.

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Core Value Delivered

  • 01
    One Digital Entry Point

    UCXP© provides customers with a single, secure digital portal for all interactions with the utility. Through one interface, customers can access invoices, make payments, monitor consumption, submit service requests, and receive service-related notifications, ensuring a consistent and transparent experience across all channels.

  • 02
    Automated Customer Interaction

    By automating routine customer-facing processes, UCXP© significantly reduces service center workload and manual handling. This improves operational efficiency, lowers support costs, and allows utility staff to focus on higher-value activities while maintaining service quality.

  • 03
    Real-Time Service Communication

    UCXP© enables instant, secure communication with customers during outages, incidents, and planned maintenance. Timely and reliable notifications improve service transparency, reduce inbound inquiries, and strengthen customer trust during critical events.

Core Capabilities for Customers

Billing & Payments

Online invoice access, secure payment initiation, billing history, and reports.

Consumption Visibility

Manual and smart meter data, historical usage trends, and exportable consumption information.

Customer Self-Service

Account and contract management, digital service requests and applications, and direct communication with the utility.

Advanced Customer Scenarios

Multi-object and multi-account support, delegation and representation models, suitable for enterprise, private customers & property owners.

Core Capabilities for Service Providers

Secure by Design

UCXP© is built for regulated environments where security, compliance, and auditability are mandatory.

  • Banking-grade security controls
  • eIDAS-compliant authentication
  • Role-based and delegated access
  • Full audit and activity logging
  • GDPR-ready data handling
  • Zero-trust architecture

UCXP© adapts to evolving business needs without complex IT projects.

Flexible Service Creation & Monetization

  • 01
    Fast configuration of new value-added services
  • 02
    Feature enablement by customer segment
  • 03
    Role-based UX personalization
  • 04
    Low-code service creation

Have questions about UCXP©?

Get in touch o request a demo

UCXP© Demo

Get a free no-obligation demo.

Submit the contact form and our expert will be in touch with you shortly.

See UCXP© in Action
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Learn About Our Customers Success

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Learn more about UCXP©

UCXP© - for the last-mile utility providers and administrators

Ask for Demo

UCXP© Demo

Get a free no-obligation demo.

Submit the contact form and our expert will be in touch with you shortly.

See UCXP© in Action
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