Legal, consulting, project leadership and know-how hub. Based in Sandvika, Norway.
EFFORTLESS E-SERVICES DELIVERY
ENDLESS POSSIBILITIES
At Last, Governments can Delight and Inspire Citizens with an Automated Service Delivery Platform that Builds Trust
GxP Customer-Centric Service Delivery Platform is a technology breakthrough that transforms how governments build positive relationships with their citizens. Our global clients appreciate human-friendly software that powers them to deliver unmatched e-services to citizens.
Governments can build trust with citizens by giving them an easy way to interact on a secure platform to request and manage needed services. We’ve thought of everything to provide effortless access to government services, including a one-stop-shop portal.
GxP is the preferred choice of groundbreaking government leaders who care deeply about making a visible and measurable change for their organization and are passionate about serving citizens the way they expect.
Benefits:
- Capture a unified view of the services you deliver to evaluate how well your organization serves its citizens.
- Deliver administrative e-services to citizens on time, every time.
- Offer citizens 24/7 access through any preferred device.
- Identify bottlenecks in your institution’s processes for continuous improvements.
- Use flexible people-friendly tools to adjust and reshape processes. You can even meet requirements on the fly.
- Get closer to your citizens and know what matters to them. Citizens gain effortless interactions with the government with an intuitive and secure one-stop-shop portal.
- Reduce costs and time spent delivering services. Fully realize your country’s Go Digital initiatives.
Results to expect
3
times lower effort per service delivered
6
times faster decision-making
5
times faster development of new services
3
months to launch the most complex services
- Greater customer satisfaction
- No training time for users
- Up to 20 times faster delivery of change
- Reduced costs per service delivery
- Increased access to public services
- Increased administrative efficiency
- Improved business environment
- Increased overall trust in the government
Designed for Progress
- - We designed our Customer-Centric Service Delivery Platform for modern governments to proactively support citizens and businesses throughout their customer journeys and lifetime events.
- - Citizens gain access to government services with smartphones, tablets, and other devices, with no need for costly special equipment.
- - We thoughtfully built a flexible, scalable solution so you can start small and evolve to a national service delivery platform at your own pace.
- - Tap into our library of pre-made connectors to flawlessly connect with external institutions and databases.
- - Our designers enabled a low-code platform to make continuous improvements possible. Imagine what you can do with a tailored customer experience that gets you closer to your citizens.
- - Business users who thoroughly understand the urgent issues can now use GxP tools to build new services by drag and dropping components on the fly. So simple to use that they won’t put off making changes that improve access.
- - Digital transformation is now possible no matter the size of your organization.
Key Capabilities
- Get up and running quickly with a streamlined implementation.
- Create intelligent workflows with our BPMN-driven workflow engine. Give your business users and service owners more control and the ability to design their services.
- The system helps you meet GDPR compliance for how you gather, use, and manage personal data.
- Our platform provides a well-structured, integrated, and consistent user experience for an authentic Omni-Channel experience.
- Powerful decision-making engine provides Business Intelligence to helps you see and understand your data. GxP helps you become more data driven to spot trends and solve problems quickly.
- Features a wizard-based user interface to build user confidence.
- Connect to other systems with API-based integration.
- Make immediate e-services process adjustments without any downtime.
- Trusted security architecture to defend against malware, bad actors, and other threats.
- The system provides a complete audit trail, so you always know who did what and when.
- There’s no need for high-level IT skills to create low code prototyping and modeling.
- Supports fully digital and hybrid service (with some human interaction)
GxP Components / Building blocks
Service catalogue
GxP makes it nothing-but-easy for citizens to find exactly the services they need. Our platform enables your constituents fast and convenient access to all services online. They can choose from three predefined category views: basic service catalog, life events, and integrated service delivery. In addition, GxP’s intelligent search tool lets them locate the relevant service rapidly.
Service performance and SLA delivery monitoring component
Keep your finger on the pulse of activities with smart dashboards that display the numbers that you care about. Management can monitor and analyze company performance and customer satisfaction with the freshest real-time data to gain true insight. We baked in best practices of data visualization, so it is effortless to build your own dashboards to ensure your key performance indicators are available at a glance.
Customer experience mapping component
Get closer to your constituents through continuous learning about their experience with you. Track their journey and learn how they are using different services, what devices they are using, where they are coming from, how many steps they need to perform, what methods they are using to pay for them, and much more. Use the customer journey analysis to evaluate the most popular services, identify gaps in services, and understand what needs attention and further improvements.
Communication and messaging tools
We sprinkled a little AI (Artificial Intelligence) into our chatbot messaging tool so you can reduce your call center load. Users can engage instantly with real-time messaging or can select from a list of predefined questions and answers to get what they need. This allows you to unburden your human resources while delivering superior customer service. You can refer back to chats stored in history automatically to verify and build trust with your end-users.
System and 3rd party availability and performance monitoring
Proactively monitor the health, availability, and performance of your internal systems. Get immediate sophisticated alerts to maintain critical systems from multiple locations.
Industry-standard business process automation engine
Create and manage your services with a friendly low-code business process automation engine. Business users and service owners can control and tailor the system to fit their needs.
Capabilities:
- Define BPMN-based services with a visual process editor to visualize your business processes.
- Link your data model to a process version
- Use decision matrices and in-process rules to build effective data models
- Allow the system to automatically generate dynamic forms from form descriptions and validation rules.
- Get more done with a connected solution. Handle common tasks without leaving the platform. – access emails, send customer notifications, generate PDFs from documents, and work with Excel spreadsheets.
- Create document and email templates to streamline repeatable tasks.
Intuitive omni-channel self-service portal
Our self-service portal is so flexible you don't have to bend over backwards to service a customer. With a modern, responsive design, users gain convenient access from any device - their smartphone, tablet or computer. And users have the freedom to start using the service on one channel and complete it on another.
Billing system
Accommodate all the intricacies for calculating tariffs and managing charges for different services and user groups. Prevent mistakes and thwart internal fraud by implementing built-in processes based on the “four-eyes principles”, a widely used internal control mechanism that reduces risk. Handle complex interinstitutional accounting and cross-settlements for delivered services with ease.
X-Road connector
GxP X-Road connector leverages the X-Road open-source technology to securely exchange information over the internet. X-Road is renowned for standardizing a way to produce and consume services – an increasingly popular e-governance building block around the world.
GxP enables a digital transformation for organizations of any size, supports the World Bank Group Digital Moonshot initiative, and addresses e-government services around “Life events”.
GxP Top Advantages
